![backblaze restore backblaze restore](https://mac-cdn.softpedia.com/screenshots/Backblaze_9.jpg)
In order to remove my card from their account, I have been told in writing that I need to cancel the plan I have paid for. Though I paid for an annual plan in December 2020, the company will not allow me to remove my credit card (which they will try to use to renew my plan in December 2021) from the account.
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![backblaze restore backblaze restore](http://www.creativetechsupport.com/_Media/backblaze-view-files2_med.png)
As one example, last month the company signed me up for a second paid plan (without my request or knowledge) even though I only need the one plan I have. I have been emailing back and forth with Backblaze support regarding ongoing serious support issues for more than a month. Steer Clear of Backblaze - Unethical, Unreliable, and Rude Fortunately, I was able to find the real answers elsewhere online, no thanks to the unhelpful support staff. I've had this happen on multiple occasions, so it is systemic and pervasive within the support group. The tech support staff and the tech leaders, offer absolutely ZERO assistance beyond the cut/paste response, offer absolutely no troubleshooting, and will actually turn around and blame you for the problem. Secondly, they will NOT read what you write as your problem or what you've done to rectify the situation, and will only give you a copy/paste response, and attempt to shove it down your throat or otherwise approach, even if you've already stated that that stated "solution" has already been done and does not work. First, you can only get tech support via chat or emails. if you EVER need assistance whatsoever, the tech support staff is the ABSOLUTE WORST. Yes, there is a personal limitation of one computer in your household, but that should not deter you from using it, if you plan your home computer setup and usage properly. It's simplicity leads to an elegant backup of unlimited data and does so without a drain on your system. They have customer service that actually helps customers.īackblaze is one of those schizophrenic services that is so simple and brilliant on one hand, yet maddeningly frustrating on the other. It's even cheaper (not even including the switch discount) than Backblaze with better features and functionality. I actually spoke to knowledgeable reps when I had questions about their service. You'd think someone with basic brain function would say "let me get you someone that can further assist you to correct this". Backblaze reps said they can't do anything about anything and it's my problem only. I have used the updated card online and in person for a 1.5 months and only backblaze screws up. No charge was made, my bank said no charges were ever submitted or denied.
BACKBLAZE RESTORE UPDATE
The card expiration date was updated at Backblaze but I still got constant notices to update the card. The last straw was "updating" my credit card. I can't call and talk to anyone competent, or that will even bother listening. They sh!t out canned answers that are completely irrelevant to anything I stated. By their responses, it's obvious the "customer service" reps don't even read the questions. Customer service is horrible and absolutely useless.
![backblaze restore backblaze restore](https://windows-cdn.softpedia.com/screenshots/BackBlaze_14.png)
I don't even remember how many years I was a customer but I wish I never, ever signed up.